Shipment
What are the shipping costs for an order?
$[BOX-START]
Home delivery
5 - 7 business days*
$[BOX-END]
Home delivery is free in all European Union countries. For shipments outside the EU, the cost is 25 euros, and applicable taxes and duties depend on the regulations of the destination country.
For jewelry purchases shipped internationally, we recommend using our international online boutique, where prices are VAT-exempt. Upon arrival at customs, the buyer must pay the applicable taxes and duties according to local regulations.
We will send you two emails: the first notifying you of the purchase confirmation, and the second when it leaves our warehouses, providing the tracking number of the shipping company responsible.
$[BOX-START]
In-store pickup (P&C)
5 - 7 business days*
$[BOX-END]
In-store pickup is free . We'll send you an email notifying you when the product arrives at your chosen store. It can remain in the store for a maximum of 14 days.
For collection, the cardholder or an authorized person may go to one of our available boutiques, presenting their ID and the purchase confirmation email.
What is the delivery time for an order?
Shipping times may vary depending on your address, item availability, customization, and size selection:
- Non-personalized jewelry. 5 to 7 days.
- Wedding rings. 4 to 6 weeks.
- Jewelry engraving. 3 to 4 weeks.
- Rings with a size other than 13. From 4 to 16 weeks.
- Joyas Sur Mesure. Please contact our team at atc@joyeriasuarez.com for delivery times.
For any questions, please contact our team at atc@joyeriasuarez.com
Can the order be sent to someone else?
The order can be sent as a gift to another person by indicating this during the purchase process.
Returns
What is the deadline for making a return?
If you wish to return a product, you have 30 calendar days from the date you receive it. Please note that returns are only allowed for products purchased in our online store .
All returns are free .
How do I process a refund?
There are several options for processing a refund:
$[BOX-START]
Suarez Boutique
$[BOX-END]
You can go to any of our authorized boutiques and drop off your jewelry there.
We will process the refund using the same payment method within a maximum of 14 days.
$[BOX-START]
Home pickup - Purchase from Suarez account (registered)
$[BOX-END]
Log in to your customer area, go to My Orders, and select the item you wish to return.
Prepare the package using the original packaging or any other box, print the DHL label, and affix it to the outside of the package. A carrier will pick up the package within 24-48 hours.
Once we receive the order, we will process the refund using the same payment method within a maximum of 14 days.
$[BOX-START]
Home Pickup - Guest Shopping
$[BOX-END]
Contact Customer Service at atc@joyeriasuarez.com to indicate:
- Order number
- Postal address where your collection will take place
Prepare the package using the original packaging or any other box, print the DHL label, and affix it to the outside of the package. A carrier will pick up the package within 48-72 hours.
Once we receive the order, we will process the refund using the same payment method within a maximum of 14 days.
Returns will not be accepted if the jewelry has already been altered: adjustments to a size other than 13 and/or engraving. Please remember that the jewelry must be returned in its original packaging, well protected.
How to prepare the return package?
Place the jewelry you wish to return in a box and make sure to close it properly.
You must print the DHL label provided by our Customer Service team.
What are the costs of a return?
All returns are free of charge.
How long does it take for the refund to arrive?
Once we receive your return and verify that everything is correct, the refund will be issued within a maximum of 15 days, depending on the bank.
Can a change be requested?
If you don't like a piece of jewelry and want to exchange it for another, you'll have to return it and place a new order for the piece you like.
If a piece of jewelry doesn't fit your size, it can be altered for a quote or under warranty if it's your first fitting.
My order
Can an order be cancelled?
Once an order is completed, it cannot be cancelled. You can return it once you receive it.
How do I check the status of an order?
If you placed the order from your account, you can view the status from “Orders” or from this link.
If you placed your order as a guest, you can view the status from this link.
You'll also receive an email from the shipping company with the shipping code, which you can access on their website. This email usually arrives within 24 business hours of purchase.
Order cancellation by Suarez
During periods of high demand, your order may be canceled due to out-of-stock conditions. In this case, you will be refunded as soon as possible.
Payment and financing methods
What are the payment methods?
At www.joyeriasuarez.com you can pay with:
- Credit cardDebit card
- Bank transfer
- Paypal
- Apple Pay
- Google Pay
- Sequra
- Klarna
What is the account number to make the transfer?
After completing your order, you will need to make a bank transfer, taking into account the following details:
$[BOX-START]
BBVA SUAREZ Account
Beneficiary: SUAREZ TRADING SL
IBAN: ES43 0182 1299 4402 0151 3144
Concept: Order number
BIC code: BBVAESMMXXX
$[BOX-END]
Once you make the transfer, you must send us the receipt within 3 days to atc@joyeriasuarez.com . At that time, after the necessary checks, we will process your order and inform you of the status by email.
How does financing work with Sequra?
This involves paying monthly installments with no interest (0% APR). To finance your loan, you'll need your ID, mobile phone number, and a credit card to make the purchase.
Sequra gives you the ability to:
- Pay in installments over 3, 6, 12, or 18 months at no additional cost.
- Pay only the first installment when placing the order
- Advance payment in full or in part whenever you want.
How does financing work with Klarna?
Pay in 3 interest-free installments (0% APR). To obtain financing, you'll need your ID, mobile phone number, and a credit card to make the purchase.
Klarna gives you the ability to:
- Automatically split the payment into 3 installments.
- Pay only the first installment when placing your order; the next two installments will be charged automatically every 30 days.
If the purchase amount is greater than €1,000, is it necessary to send any documentation?
Upon completion of your purchase, we will send you an email informing you that, in order to process your order, you must send a color copy of your ID card on both sides due to the Anti-Money Laundering Act.
If you are a Spanish citizen, remember that the only valid document for this purpose is a National Identity Document (DNI); a passport cannot be accepted.
In-store financing and El Corte Inglés card
In the store, you can choose from different financing options to best suit your needs:
- Sequra: Offers direct financing through the store, allowing you to pay in installments. (See Sequra section).
- ECI Card: Allows you to finance your purchases interest-free.
Please note that these options cannot be combined with each other or with other discounts and promotions. This means you'll need to choose just one benefit: the convenience of financing or the immediate discount.
Can I get an invoice in my company's name?
If the order exceeds €1,000, you will need to provide the following additional documentation:
- Deeds of incorporation, modification, etc., which reliably state the name, legal form, address and corporate purpose.
- Tax identification card or NIF.
- Accreditation of the powers of the persons acting on your behalf, exclusively through a public deed.
- Identification documents of the representatives.
- Identification of the beneficial owner and a copy of his/her identification document.
If you have any questions, please contact our Personalized Customer Service by sending an email to atc@joyeriasuarez.com
Size guide
How do I choose a ring size?
At Suarez, all rings are made in a standard size 13, and the jewelry warranty includes the first size modification and the first engraving.
To know the size of a ring:
- Choose a ring that suits you
- Measure the inside diameter with a ruler as shown in the drawing:
- Check out our size guide
Contact
Customer Service
You can contact our team via:
- Whatsapp: +34 607 894 099
- Email: atc@joyeriasuarez.com
- Telephone: +34 917 811 680
Customer service hours are:
- Monday to Thursday from 9:00 a.m. to 6:00 p.m.
- Friday from 9:00 a.m. to 5:00 p.m.
My account
How do I create a Suarez account and what are its benefits?
A Suarez account can be created:
- In a physical store, informing us at the time of purchase
- From https://www.joyeriasuarez.com/es/es_ES/My-Account-Create-New-Profile
When creating an account:
- You will have exclusive access to all the latest news
- You will be able to place orders quickly, since your data will be saved.
- You can store your favorite jewelry
- You can easily check the status of your orders
- You will be able to manage returns easily
How can I access my account if I don't have a password?
To log in, simply enter your email address and you'll receive a temporary code. Once entered, you'll be able to access your account quickly and securely.
How do I process a refund from my account?
To process a refund from your account:
- Access your account
- Go to Orders
- Access the order for which you want to make a return
- Click on “Return”
- Choose the jewelry you want to return, add a pickup address, and fill in the reason for the return.
A carrier will pick up the package within 24-48 hours.
Once we receive the order, we will proceed with the refund.
How do I check the status of an order from my account?
For the status of an order from your account:
- Access your account
- Go to Orders
- Access the specific order to check its status
What is the difference between signing up for the newsletter and creating an account?
If you want to easily place orders, check their status, have all your orders collected in one place, save your favorite jewelry... you can create an account from: https://www.joyeriasuarez.com/es/es_ES/Mi-Cuenta-Crear-Nuevo-Perfil
Once you have created an account, you can choose whether or not to receive newsletter communications.
If you just want information about the latest trends and news from Suarez without creating an account, you can sign up for the newsletter at: https://www.joyeriasuarez.com/es/suscribe-newsletter.html
